At Med-Care we want you to be completely satisfied with the products or medications that you order. However, we have certain return guidelines and policies that we must follow:

1. Absolutely NO returns will be accepted without prior phone authorization and a clearly written RMA number on the outside of the package.
• After an RMA number has been issued, a return label will be sent to you by your choice of email or first-class mail.
2. Absolutely NO returns will be accepted after 30 days of receipt.
3. All defective products will be gladly exchanged for non-defective product.
4. Federal law prohibits the return of medication after being dispensed from the pharmacy. Therefore medication WILL NOT be accepted for return.
5. Because of the intimacy of the vacuum therapy system, non-defective vacuum therapy systems WILL NOT be accepted.
6. Back brace, wrist brace, knee brace and wheelchair cushion returns will only be accepted within three (3) days of receipt.
7. Due to the intimacy of any commode, seat lift, catheters and catheter accessories, non-defective products WILL NOT be accepted for return.
8. Diabetic shoe returns will only be accepted for defects and will only be accepted if notified within five (5) days from the date of delivery.